FAQ- Frequently Asked Questions
Welcome to the FAQ section of S-Mart Shop Smart! Here, we aim to answer your most common questions and provide you with all the information you need for a seamless shopping experience. If you have any additional inquiries, feel free to reach out to our customer service team.
General Questions
What types of products do you offer?
We offer a wide variety of unique and custom printed products, including apparel, home decor, accessories, and personalized gifts. Whether you're looking for a custom t-shirt, a unique mug, or a trendy tote bag, we have something for everyone!
How do I place a custom order?
Placing a custom order is easy! Simply choose the product you want, select the customization options available, and follow the prompts to upload your design or provide specific details. You may also fil out our custom product inquiry and order form located on our website by clicking on the link provided. If you have any questions during the process, our customer service team is here to help!
Can I see a proof of my design before it’s printed?
Yes! We provide digital proofs for custom designs upon request. After you submit your design, we’ll send you a proof for approval before proceeding with production to ensure that everything is just as you envisioned.
Shipping and Delivery
How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 3-5 business days, and standard shipping can take anywhere from 5-10 business days. Expedited shipping options are also available at checkout.
Do you ship internationally?
Yes, we offer international shipping! Please note that shipping times and costs may vary depending on the destination. Additional customs fees may apply, and these are the responsibility of the customer.
Returns and Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If you receive a defective item or if there was an error on our part, please contact us within 14 days for a full refund or exchange. Unfortunately, we cannot accept returns on custom products unless there is a manufacturing defect.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team with your order number and details about the issue. We’ll guide you through the process and ensure everything is resolved quickly.
Customization Questions
Can I use my own artwork or design?
Absolutely! We encourage you to use your own artwork or design for our custom products. Just make sure to upload high-resolution files for the best print quality. If you need help with the design, our team can offer assistance.
What file formats do you accept for custom designs?
We accept a variety of file formats, including PNG, JPEG, and PDF. For the best results, we recommend using vector files (like AI or SVG) or high-resolution images.
Contact Us
If you have any further questions or need assistance, please don’t hesitate to reach out. Our friendly customer service team is here to help you with any queries you may have. You can contact us via email ( clint.smarty@gmail.com or by calling 717 543 5139 or through our website’s contact form.
Thank you for choosing S-Mart Shop Smart, We’re excited to help you create something special!